TERMS AND LEGALS

1.1 We offer products for sale on KARL.COM exclusively to our "customers".

1.2 "Customer" means any individual who is acting for purposes that are outside of their trade, business or profession. If you are not a customer, please do not buy any products on KARL.COM.

1.3 We reserve the right not to process orders received from website users who are not "Customers" and any other order that does not comply with our business policy.

1.4 These General Terms and Conditions of Sale exclusively regulate the offer and sale of products purchased through KARL.COM between KARL LAGERFELD and our customers.

1.5 These General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties via KARL.COM through links, banners or other hyperlinks. Before purchasing products and services from third parties, we recommend that you verify the third party's terms and conditions. We shall, under no circumstances, be liable for the supply of services provided by third parties or for transactions between the users of KARL.COM and third parties.

2.1 To place an order for the purchase of one or more products on KARL.COM, you must complete our online checkout process.

2.2 An order is submitted when the checkout process has been fully completed, we have received electronic notification of your order, and the order information has been verified as correct.

2.3 Before submitting your order, you will be asked to carefully read these General Terms and Conditions of Sale and advised to print and save a copy for your records. You will also be asked to correct any missing information or errors that you identify in your order details.

2.4 By submitting an order on KARL.COM, you are entering into a contract with KARL LAGERFELD and agree to accept these General Terms and Conditions of Sale, as well as further KARL.COM conditions, including our General Terms and Conditions of Use and Privacy Policy. If you do not agree to any part of these General Terms and Conditions of Sale, please do not submit your order to purchase products on KARL.COM.

2.5 English is the language used for executing a contract with KARL.COM. 

2.6 After your order has been submitted, we will process your order.

2.7 We will not process orders when there are not sufficient funds to make the purchase, when the information supplied is incomplete or incorrect, or when the products are no longer available. In all of the above instances, we will email you to explain that the order cannot be processed. If the ordered products are no longer available on KARL.COM when we receive your order, we will notify you within 30 days from the day after which we received your order. Where payment has been made for products that are no longer available, you will receive a refund for the full amount paid for the items.

2.8 After your order has been submitted, you will receive an order confirmation email detailing each product purchased and their unit price (including all applicable fees and taxes), the payment method used to complete the order, shipping method and costs, and our policy for returns.

2.9 Details of your order will be stored in our database for the time required to process your order and as provided for by law. You can view your order at any time via the My Orders section of your account.

3.1 We only sell products marked with the KARL LAGERFELD trademark. These products are genuine and sold directly from KARL LAGERFELD and/or the manufacturer authorised by KARL LAGERFELD.

3.2 We only sell products of the highest quality. We do not sell second-hand products, flawed or faulty products, or products of lower quality than market standards.

3.3 The main characteristics of each product are displayed and described on each individual product page on KARL.COM. While we ensure the greatest care and accuracy in photographing and describing products, items may appear different from those displayed on KARL.COM in terms of image and colours due to the internet browser or monitor that is being used.

3.4 Prices for products on KARL.COM are subject to change. Please ensure you check the final purchase price for a product before submitting your order.

3.5 Orders to addresses to which we cannot ship will be automatically cancelled and refunded in full.

3.6 All KARL LAGERFELD products have an attached identification tag. The identification tag is an integral part of every KARL product, so please ensure it remains attached. We have the right to reject any unwanted items that are returned to us without the identification tag and seal, or items that have been altered from their original condition (worn, washed or damaged) in any way. See our Returns Policy for more information.

3.7 We give an assurance that our products meet the specifications listed, reasonable requirements of reliability and/or usability, and any mandatory legal provisions and government regulations in force on the date upon which the order is submitted. All products on KARL.COM are naturally subject to (usage) wear. The life of a product also depends on its material composition, the intensity of use, and the degree of care. To ensure product lifespan and preservation of quality, it is important to observe any care (washing) instructions supplied with the item.

In case of lack of conformity with the above assurances, you have 2 months from the day upon which you identified the issue to notify us by contacting our Customer Care team. You can decide between a repair or replacement of the product. If these remedies are impossible or disproportionate, you are entitled to either a reduction in the price of the product or to terminate the contract with us.

4.1 Payment for products and shipping costs must be made at checkout using one of the indicated payment methods.

4.2 For credit/debit card payments, all details (card number, expiration date, CSV) will be sent by encrypted protocol to the corresponding bank, which will in turn provide secure remote electronic payment services without any access by third parties. These details will not be used by us, except for making purchases or issuing refunds, or for reporting cases of fraud to the police.

Our shipping terms form an integral part of these General Terms and Conditions of Sale. Please visit the Customer Care section of our website for detailed guidance on shipping terms, methods and costs. By submitting an order on KARL.COM, you fully accept our shipping terms.

6.1 Our Returns Policy forms an integral part of these Terms and Conditions of Sale. Please read our Returns Policy for full details on the process for returning unwanted products to us and our conditions for returns, including compliance checks.

6.2 If you decide to return products using a different courier to the one provided by us, you will be responsible for paying the return shipping costs and you will be responsible for any loss or damage to the products during transit.

7.1 We will start the full or partial refund process within 14 days from receiving your returned items.

7.2 All refunds are issued to the payment method used to make the purchase.

7.3 If the recipient of the products is different from the individual who made the payment (for example, if a purchase was made as a gift), the amount paid for the returned items will be refunded to the individual who made the payment, not the recipient.

You will find information on how we process your personal data in our Privacy Policy. Please also read our General Terms and Conditions of Use. These contain important information on how we process your personal data and the security systems used by KARL.COM.

These General Terms and Conditions of Sale are governed by Dutch law with the exclusion of the UN Convention on the International Sale of Goods, without prejudice to the application of other mandatory consumer protection laws prevailing in your country of residence.

Any disputes will be submitted to the exclusive jurisdiction of the District Court in Amsterdam or the competent court of the place where you are domiciled or resident.

Please note that the European Commission provides a platform for alternative extra-judicial resolution of disputes, available on the website http://ec.europa.eu/odr.

These General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations, or for other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on KARL.COM.