Where’s my order?
Can i choose a specific delivery date/time?
I haven’t received my order. What should i do?
How to return an item to us
Refunds
Exchanges
Payment methods
When will i be charged for my order?
How do promo codes work?
Size guide
Newsletter
Karl Lagerfeld statement against counterfeit goods
Troubleshoot
I can’t log in to my account. Can you help?
The items in my shopping bag have disappeared. What happened?
Shopping
Order status
It’s been 24 hours and i haven’t received a confirmation email. What should i do?
CONTACT US
For queries regarding Karl Lagerfeld Paris and where your order number is formatted with '400XXX' - please call 888-209-5120 or follow the contact procedure via the Karl Lagerfeld Paris website.
For all other queries or where your order number is formatted with 'GEXXX' you can call us at 929-252-0133 - from Monday to Friday between 8 am and 6 pm EDT, excluding bank holidays.
We aim to respond to every email within 24 hours.
Alternatively, you may find answers to your questions in our FAQ section.
Welcome to a new generation of KARL.COM – an enhanced shopping experience offering elevated functionality, intuitive navigation and personalized service. Here we invite you to discover the World of KARL through immersive look books, new collection editorials and exclusive shopping services – all while enjoying exceptional customer care.