Frequently Asked Questions
TROUBLESHOOT
If you’re having trouble viewing or accessing KARL.COM, we’re here to help.
For the very best shopping experience, we recommend using the latest version of your preferred web browser, so if you’re experiencing any technical glitches, start by checking you’re fully up to date.
To troubleshoot navigation issues, we suggest eliminating Cookies and Temporary Files from your computer and verifying that JavaScript is enabled.
If the problem persists, our team is happy to look into the issue for you – we’ll get you back up and shopping in no time. Simply contact us with details of the issue you’re experiencing and the following information:
- Your operating system (Windows 11, Mac OS X, etc.)
- Internet browser and version (Chrome, Safari, etc.)
- The URL that you were trying to access (www.karl.com).
Of course. Let’s start by resetting your password. Select “Forgot your password” at the My Account log in page. Enter your registered email address and you’ll receive a link to reset your password. If that doesn’t work, contact us and we’ll be happy to look into this further for you.
We’re sorry to hear this. The item or size in your bag may have been purchased by another customer. This is because items in your shopping bag remain available on the website until you check out and the order has been completed. But, if you love the product, you can always choose another colourway or contact our Customer Care team who will be happy to suggest a similar style for you.
You can delete your KARL account at any time by visiting us in-store or by contacting our Customer Care team.
Absolutely. To change the country where your account is registered, simply log in to your online account and select “My Address Book Addresses” to add, edit or remove address details.
You can include multiple addresses from multiple countries under your single, personalised account as well as specify a default address by ticking the Default Address box.
We’re sorry to hear this, but we’re here to help. Our newsletter may be getting stuck in your email account’s anti-spam filter, in which case try adding “[email protected]” to your safe senders list. If that doesn’t work, it may be that we don’t have your full or correct email address, so contact us and we’ll make sure you’re up-to-date and ready to receive our latest news.
We’re fully committed to protecting your privacy and personal data in accordance with GDPR (EU Regulation, 2018).
For more information about how we collect, process and store your data, head to our Privacy Policy. Alternatively, we are happy to answer any questions you may have so feel free to contact us by selecting “Legal” from the drop-down menu.